RETURNS & EXCHANGES

Returns & Exchanges

A straightforward guide to eligibility, timeframes and how we resolve an issue with your order.

Last updated: September 9, 2026

Our approach

Every Sarah Tareen garment is checked before dispatch. If your order arrives damaged, defective, incorrect or in a size different from the one ordered, please tell us promptly so we can review and resolve it fairly.

Made-to-order and customised pieces

Ishq-e-Khaas and other made-to-order or customised garments are created specifically for you. Once production begins, these orders cannot be cancelled, returned or refunded for change of mind. They remain eligible for review if they arrive damaged, defective or different from the confirmed order.

Eligibility for an exchange

Contact us within 48 hours of delivery if an item is damaged, defective, incorrect, or the wrong ordered size was supplied. The garment must be unworn, unwashed, unaltered, free from fragrance or marks, and returned with its original tags and packaging. We may ask for clear photographs before authorising a return.

Sale items, gift cards, worn or altered garments, and items damaged after delivery are not eligible unless applicable law requires otherwise.

Handcrafted variation

Small variations in embroidery, embellishment placement, colour, weave and finishing are natural characteristics of handmade work and may not be treated as defects. Screen settings and lighting can also cause slight colour differences.

How to request a return

  1. Email info@sarahtareenofficial.com with your order number, the reason for your request and clear photographs.
  2. Wait for written approval and return instructions before sending anything.
  3. Use a trackable service and keep the receipt until your case is complete.

Returns sent without prior approval may not be accepted. The customer pays return delivery unless the item was damaged, defective or incorrectly supplied by us.

Inspection, exchange and refund

After the garment is received and inspected, we will confirm whether the request is approved. Where practical, we will offer a replacement or exchange first. If an approved replacement is unavailable, a refund may be issued to the original payment method. Bank or payment-provider processing times are outside our control.

Questions

For assistance, email info@sarahtareenofficial.com or call/WhatsApp +92 320 825 3242.